ONLINE AND TELEPHONE COUNSELLING

In line with current social distancing regulations, I am currently only providing counselling sessions online (via video link) or on the telephone.

Both options give you the opportunity to access counselling at a time and in a place convenient to you. I am able to continue to provide crucial ongoing support at this difficult time when our movements and ability to meet with others are so restricted.

Which should I choose?

Both ways of working have advantages and disadvantages. Ultimately, the choice is yours and it depends on which method you feel most comfortable with.

With both online and telephone counselling, I will provide a confidential and supportive space for you. You can talk about and explore what you want to.

 

I will not judge you, no matter what issues you bring to counselling.

Online Counselling: How does it work?

Counselling online via video link is most similar to face-to-face sessions, as you can still see me and my reactions, and know that I am paying as much attention to you as I would face to face. It can be easier to feel connected to me as your counsellor in this way.

We will agree a time and a date for our session. I use either VSee, or doxy.me, as these are both secure, encrypted platforms commonly used for online counselling. Prior to the session, I will send you an invitation to connect with me, which will direct you to download the software required without charge. This will work on a laptop, tablet or mobile phone with a camera.

Then, all you have to do is to make sure you are online and logged in at the time of our appointment. I will video-call you, and our session will take place.

Telephone Counselling: How does it work?

Counselling on the telephone is less similar to working face to face. You won't be able to see me or my reactions, and this may mean that we both need to explain verbally what we are feeling or picking up on much more than we might face to face. However, the lack of visual clues can also mean that both you and I are able to pick up on slight changes in tone of voice etc. that we might miss face to face. 

You may find it easier to talk about difficult subjects on the phone. Others may find it easier via video link. There is no right or wrong, it is simply what works best for you that matters.

We will use email, phone or text message to agree an appointment time.

 

At the agreed time, I will call you using my work mobile phone (07473459100). If you would prefer me to withhold my number for the purpose of these calls, please let me know in advance and I will do this.

 

Our session will then take place over the phone. It is often easier, when making long phone calls, to use a headset with microphone, or even the headphones with built-in microphone that came with your phone to avoid the strain of holding the phone to your ear. It can also be easier to talk freely this way. Having the freedom to get up and move around when you’re talking about difficult things can help to ground you.

Your Safety

It's important to think about the practical aspects of having counselling in your own home. Do you have a private space available where you won't be overheard? For some, particularly in the current situation, where your partner and/or family are likely to be in the house with you, this may not be possible.

If the focus of your counselling is likely to be your relationships with the people currently in your house with you, would you be able to talk about them safely and freely? If not, then it may be better to wait until we can meet face-to-face again.

If you are in a situation where your internet/telephone usage is monitored by others: your work, or even your partner, please consider your safety and whether having online or telephone counselling may have an adverse effect on these relationships if they were to find out.

The most important thing is that you remain safe.

What next?

If you would like to explore working with me, then we can have a conversation via email, or on the telephone. Contact me, and we'll get the process started.

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© 2019 Mary Lim Counselling & Psychotherapy